Paul Tran

Paul brings 23 years of hands-on automotive experience to his role as Assistant Manager at Cavalo Service Department. Previously at Mercedes-Benz Toorak, he developed strong technical foundations as a mechanic before progressing into customer-focused service and management roles. His qualifications include full mechanical trade certification and accreditation as a licensed roadworthy tester.

Known for his calm, solutions-driven approach, Paul’s passion lies in helping customers understand their vehicles and resolving problems with clarity and confidence. He values long-term trust over quick fixes, taking pride in communication that is transparent, respectful, and technically accurate.

At Cavalo, Paul supports both the customer service and workshop operations, bridging the gap between technical insights and customer needs. He is committed to the people and values that define Cavalo and has a genuine intention to do right by every customer.
For Paul, great service means more than delivering a repair; it means building relationships through consistency, reliability, and a deep understanding of each driver’s situation.