Burak

With 15 years of experience in the automotive industry, Burak is one of Cavalo’s key customer-facing specialists. Before joining Cavalo, he worked in the same role at Mercedes-Benz Epping, where he refined his skills in communication, customer service, and the coordination of complex repair workflows.

Burak is passionate about one thing above all: customer satisfaction. He takes a personal approach to every interaction, ensuring drivers feel informed, supported, and confident in the work being completed. His strength lies in translating technical information into clear, easy-to-understand advice while maintaining a calm, professional presence even in high-pressure situations.

At Cavalo, Burak values the environment and the people. a team built on integrity, care, and genuine commitment to delivering the best possible experience. He works closely with technicians and managers to ensure every job progresses smoothly, every question is answered, and every customer receives the level of attention that sets Cavalo apart.

Burak’s goal is simple: provide an experience that is transparent, friendly, and tailored to each individual, reinforcing Cavalo’s reputation for service that is truly personal.